Privacy Policy
BN Visionary Cleaning Services (“we”, “us”) is a cleaning business based in Phillip, Canberra ACT 2606. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect only what we need to quote, book and carry out a clean:
- Contact details: your name, phone number, email address and preferred way to be contacted.
- Property details: the address of the property to be cleaned, its size, access arrangements and any notes or photos you choose to send.
- Booking details: the service, date and time window you request, and your quote or booking history with us.
- Messages: what you write to us through our forms, email or phone.
- Basic site usage: aggregated, cookieless statistics about how the website is used, which do not identify you.
How we use it
- To prepare quotes and confirm and carry out bookings.
- To contact you about your request, including by phone, text or email.
- To keep records of the work we have done for you.
- To improve our services and website.
- To meet our legal and tax obligations.
We do not sell your personal information. We do not use it for marketing unless you have asked us to.
Who we share it with
We share information only where needed to run the business: with service providers who host our website, deliver email and text messages, store our records and protect our forms from spam, and with professional advisers or authorities where the law requires it. These providers may handle information on servers outside Australia. We take reasonable steps to make sure they protect it.
Cookies and analytics
This website does not use advertising or tracking cookies. We use privacy-friendly, cookieless analytics that count visits without identifying individuals. Your quote and booking drafts are saved in your own browser (local storage) so you can come back to them; they are not sent to us until you submit a form.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encrypted connections, access controls and spam protection on our forms. We keep information only as long as we need it for the purposes above or as the law requires, and then delete or de-identify it.
Access and correction
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. We may ask you to verify your identity first.
Complaints
If you think we have breached your privacy, tell us and we will investigate and reply. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
BN Visionary Cleaning Services
Phone: 0405 163 667
Email: sapkotabishnu685@gmail.com
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.